The safety and comfort of our employees and patients are of the utmost importance to us. And to protect patients and staff and follow public health orders, we ask our clients and staff to follow the following guideline.
Client Responsibilities:
- The screening will be conducted either at the time you book your appointment by e-mail or at the time you arrive for your appointment. It is your responsibility to answer truthfully about any symptoms you may be experiencing.
- We ask that you arrive no more than 5 minutes before your appointment time to help us maintain social distancing.
- Hand sanitizer is provided in strategic locations to help maintain proper hand hygiene. You are required to follow proper hand hygiene upon entering the clinic before you see the therapist.
- Maintain 2 meters distance at all times from people who are not from your household.
- Please refrain from bringing people who are not scheduled for appointments at the same time as you whenever possible. We are required to screen everyone who walks into the clinic, and this added delay will cause a slowdown to operations.
- Effective August 1, 2020, wearing a mask is mandatory. Due to city bylaw, all patrons, including patients and employees are now required to wear masks until further notice. In case you don't have a mask upon entering the clinic, a mask will be provided.
Our Responsibilities & Measures:
- We will screen patients at the time of their appointment if they haven't already done it online. Furthermore, we will also screen the staff and therapists on a daily basis with the same measures.
- We provide essential hand hygiene products necessary. All members of the staff will also follow proper hand hygiene.
- For our safety, staff and therapists will wear masks throughout the duration of the pandemic as social distancing in those roles is more difficult.
- Common areas and surfaces will be regularly disinfected. Every room is sanitized and disinfected between each client.
- Therapists will change their uniforms after every session to prevent cross-contamination.
- We have changed how we schedule to keep minimal people waiting.
